Raccog

Legal

Privacy Policy

Last updated: April 14, 2026

1. Introduction

Welcome to Raccog (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, products, and services, including Raccog AI, MeRM, and any related AI agents or tools (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We may collect the following personal information when you register, use our Services, or contact us:

  • Account Information: Name, email address, and profile picture (when signing in via Google OAuth).
  • Contact Information: Name, email, phone number, company website, and any information you provide through our contact form.
  • Usage Data: Chat conversations, prompts, uploaded files, and interaction history with our AI tools.

Automatically Collected Information

  • Device Information: Browser type, operating system, and device identifiers.
  • Log Data: IP address, access times, pages viewed, and referring URLs.
  • Cookies: We use essential cookies for authentication and session management.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Services.
  • Process your account registration and manage your account.
  • Respond to your inquiries and provide customer support.
  • Send you important updates about our Services (e.g., welcome emails, security notices).
  • Monitor and analyze usage patterns to improve user experience.
  • Enforce our terms of service and prevent misuse.
  • Comply with legal obligations.

4. Data Sharing & Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

  • Service Providers: We use third-party services (e.g., MongoDB for database hosting, OpenAI for AI processing, Nodemailer for emails) that may process your data on our behalf.
  • Legal Requirements: If required by law, court order, or governmental authority.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. AI & Chat Data

When you use Raccog AI or any of our AI agents, your prompts and uploaded files are sent to third-party AI providers (currently OpenAI) for processing. We store conversation history to provide continuity in your chat sessions.

  • Chat data is associated with your account (or a guest identifier for unauthenticated users).
  • You can delete your conversation history at any time from the chat interface.
  • We do not use your chat data to train our own models.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encrypted data transmission (HTTPS/TLS).
  • Secure password-less authentication via OTP verification.
  • OAuth 2.0 for Google sign-in.
  • Regular security reviews and updates.

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

  • Account Data: Retained as long as your account is active. You may request deletion at any time.
  • Chat History: Retained until you delete it or close your account.
  • Guest Data: OTP tokens and guest session data are automatically deleted after expiration (typically within minutes to hours).
  • Contact Form Data: Retained in our email system for support purposes.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access: Request a copy of your personal data.
  • Correction: Request correction of inaccurate data.
  • Deletion: Request deletion of your personal data.
  • Portability: Request your data in a machine-readable format.
  • Objection: Object to certain types of data processing.

To exercise any of these rights, please contact us at hello@raccog.com.

9. Third-Party Services

Our Services integrate with the following third-party providers:

  • Google OAuth — for authentication.
  • OpenAI — for AI processing.
  • MongoDB Atlas — for data storage.

Each of these providers has their own privacy policy. We encourage you to review them.

10. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the “Last updated” date. Your continued use of our Services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: