What we collect, why we collect it, who else touches it, and how to get it back or have it deleted. Written to be read rather than skipped.
Last updated 23 September 2026
01
Introduction
Raccog (“we,” “our,” or “us”) builds an AI site builder, the publishing that hosts what you build, and custom AI automation. This policy explains how we collect, use, disclose and safeguard your information when you use our website, products and services (together, the “Services”).
By using the Services you agree to the collection and use of information described here.
02
What we collect
Information you give us
Account information: name, email address, username and profile picture (the last when you sign in with Google).
Contact information: name, email, phone number, company website and anything else you write in our contact form.
Builder content: the prompts you write, the files and documents you upload as context, and the pages, sites and workflows generated from them.
Information collected automatically
Device information: browser type, operating system and device identifiers.
Log data: IP address, access times, pages viewed and referring URLs.
Cookies: essential cookies for authentication and session management, and a first-party cookie for visitor and traffic-source attribution. With your permission, Google Analytics also uses analytics cookies to measure page visits and engagement. You can accept or reject analytics cookies and change your choice using Cookie settings in this policy. Your preference is stored in your browser.
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Cookies and analytics
Essential cookies support features such as signing in and maintaining your session. Optional analytics cookies help us understand page visits and engagement so we can improve Raccog.
We also use first-party visitor attribution to understand which public pages people first visit, where they come from, and whether they later sign in. We store a browser identifier in local browser storage and use a cookie lasting up to one year to avoid counting repeat visits as new visitors. Attribution records include the landing page, traffic source, referring website and browser information; if you sign in, we associate the visit with your account. This operates separately from Google Analytics and its cookie settings below.
If you select Accept in our cookie banner, we load Google Analytics to measure how visitors use our website. Until you accept, or if you select Reject, we keep the Google Analytics tag blocked. Advertising storage, advertising user data and ad personalization remain disabled in our consent settings.
We save your choice in your browser so you do not need to choose on every page. You can change it anytime using the Cookie settings button below. Withdrawing consent stops future Google Analytics collection; it does not delete information already collected. Clearing browser storage or using another browser may cause us to ask again.
Register your account, host what you publish and manage your plan.
Answer your questions and provide support.
Send necessary account mail — a welcome note, build results, security notices.
Measure usage against your allowance and analyse patterns to improve the product.
Enforce our terms and prevent misuse.
Comply with legal obligations.
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Prompts, generated pages and AI providers
When you use the builder or an automation, your prompt and any files you attach are sent to third-party model providers for processing. We store the resulting pages and the history of your changes so a project can be reopened, versioned and undone.
Builder content is tied to your account, or to a guest identifier before you sign up.
You can delete a project, or your whole account, at any time from your profile.
We do not use your content to train our own models.
A page you choose to publish is public by design — anything you put in it is visible to anyone with the address.
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Sharing and disclosure
We do not sell your personal information. We share it only in these cases:
Service providers: third parties that process data on our behalf — database hosting, model providers, object storage and email delivery.
Legal requirements: where required by law, court order or a governmental authority.
Business transfers: in connection with a merger, acquisition or sale of assets.
07
Security
We use appropriate technical and organisational measures to protect your information:
Encrypted transmission over HTTPS/TLS.
Password-less sign-in with one-time codes.
OAuth 2.0 for Google sign-in.
Regular security reviews and updates.
No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
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How long we keep it
Account data: kept while your account is active. You may request deletion at any time.
Projects and page history: kept until you delete the project or close your account.
Published sites: served until you unpublish them or delete the project.
Guest data: sign-in codes and guest sessions expire automatically, usually within minutes.
Contact form messages: kept in our mail system for support purposes.
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Your rights
Depending on where you live, you may have the right to:
Access a copy of your personal data.
Correct data that is inaccurate.
Delete your personal data.
Export your data in a machine-readable format.
Object to certain kinds of processing.
Export and deletion are available directly from your profile. For anything else, write to hello@raccog.com.
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Third-party services
The Services rely on these providers:
Google OAuth — sign-in.
AI model providers — generating pages, automations and summaries.
MongoDB Atlas — data storage.
Object storage — uploaded files and generated assets.
Each has its own privacy policy, which we encourage you to read.
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Children
The Services are not intended for children under 13. We do not knowingly collect personal information from children, and we delete it promptly if we learn we have.
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Changes to this policy
We may update this policy. Material changes are posted on this page with a new “last updated” date, and continuing to use the Services after a change means you accept the updated policy.
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Contact us
Questions about this policy or how we handle data: